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Consumer Disputes ⚖️

Question: Can you file a complaint for ANYTHING? Answer: No. Only for specific types of unfair trade practices and defects.

What is a Consumer Dispute? 📋

Any dispute involving:

  1. Defect in Goods or Services.
  2. Unfair Trade Practice by seller.
  3. Charging excessive price (beyond MRP).
  4. Sale of hazardous goods without warning.
  5. Deficiency in service provided.

Common Types of Complaints 📝

1. Defect in Goods 📦

  • Product doesn't work (Dead on arrival TV).
  • Product is damaged/broken.
  • Product doesn't match description (Ordered blue, got red).

2. Deficiency in Service 🛠️

  • Bank: Wrongfully deducted money.
  • Hospital: Medical negligence.
  • Builder: Delayed possession of flat.
  • Telecom: Poor network after payment.
  • Restaurant: Food poisoning.

3. Unfair Trade Practice 🎭

  • False advertising (Ad showed 100% pure, but mixed).
  • Misleading offers ("Free gift" but hidden charges).
  • Fake warranties.

4. Overcharging 💸

  • Selling above MRP (Maximum Retail Price).
  • Adding hidden charges not disclosed earlier.
Real Example

Your broadband company promised 100 Mbps speed. You consistently get 10 Mbps. This is deficiency in service. You can file a complaint in Consumer Forum and get:

  1. Service fixed
  2. Refund for past months
  3. Compensation for harassment

Quiz Time! 🎯

Test Your Knowledge

Question 1 of 5

1. Selling a product above MRP is:

Legal
Illegal (Consumer can complain)
Depends on product
None

💡 Final Wisdom: "If you paid for it and it's not what was promised, you have a dispute. Simple!" ⚖️

Next up: Consumer Protection Councils - Who protects consumers? 🏛️

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